Return & Refund Policy

Last Updated: April 30, 2026

Need help processing your return? Reach our dedicated support team anytime via email: kiper-team@kiperaid.com

1. 30-Day Standard Return Window

We provide a 30-day return policy for all eligible orders. You may submit a return request within 30 calendar days after you receive your package.

Eligibility Standards: Items must be returned in full "Brand New" condition to qualify for free 30-day returns:

• Unused & Spotless: No trail dirt, scuffs, water stains, or signs of outdoor field use.
• Original Complete Packaging: Include all factory boxes, foam inserts, accessory pouches and protective plastic films.
• Full Original Set: All hang tags, user manuals, charging cables and complimentary free gifts must be returned together.
• Valid Purchase Proof: Your order number or original checkout receipt is required for all return requests.

2. How To Submit A Return Request

All returns must be pre-approved by our support team. Start your request by emailing kiper-team@kiperaid.com.

1. Return Approval Mandatory: Do not ship products back without written confirmation from our team. Unsolicited unapproved packages will be rejected and may be disposed of.
2. Official Return Label: Once your return application is accepted, we will send you a dedicated return shipping label and step-by-step delivery instructions.
3. Authorized Return Address: All approved returns must be mailed to: Building 72, Tenglong Garden, Longhua Subdistrict, Shenzhen 518110, P.R.China.

Return Shipping & Fee Information:
Return Method: Mail-in postal return only
Return Shipping Responsibility: Customers are responsible for arranging return labels and covering all return shipping costs for voluntary no-reason returns
Restocking Fee: No restocking fees will be charged for all valid eligible returns
The 30-day timeline refers to your available window to apply for a return after receiving goods; actual refund issuance will follow the processing timeline specified in Section 7.

3. Damaged, Defective or Wrong Items (48-Hour Inspection Window)

Please fully inspect your gear immediately after delivery. If your item arrives factory defective, damaged during transit, or we shipped an incorrect product (such as wrong-capacity power stations), contact our support email within 48 hours of receiving your parcel.

• Attach clear product damage photos or a full unboxing video, alongside a photo of the original shipping label.
• We will review your submission promptly and arrange a free replacement or full refund, with zero extra shipping costs for you.

4. Non-Returnable Items & Exceptions

Due to safety regulations, hygiene standards and retail policies, the following products cannot be returned or refunded:

• Field-Used Outdoor Gear: Any item that has been used outdoors, machine-washed, scratched or manually altered.
• Hygiene Products: Portable camp showers, camping towels and personal care kits with broken factory security seals.
• Hazardous Lithium Goods: Modified or user-damaged high-capacity lithium batteries, flammable liquids and compressed gas canisters.
• Custom & Bulk Wholesale Orders: Personalized engraved gear and large-volume custom bulk orders.
• Final Sale Merchandise: All items marked Clearance, Final Sale, plus digital gift cards.

5. Exchange Policy

We do not offer direct one-to-one exchanges. The fastest way to receive your desired gear is to submit a full return for your current product. Once your return package is received, inspected and your refund processed, you may place a separate new order for your replacement item.

6. EU Statutory 14-Day Cooling-Off Period

If your shipping address is located within the European Union, you hold the legal right to cancel or return your order within 14 days for any reason, no explanation required. All returned goods must still meet the "Brand New" unused standards listed in Section 1.

7. Refund Processing Timeline

1. Warehouse Inspection: After we receive and inspect your returned parcel, we will send an email to notify you whether your refund request is approved or rejected.
2. Refund Issuance: If your return passes inspection, funds will be automatically refunded to your original payment method within 10 business days.
3. Bank Additional Processing Time: Banks, credit card providers and payment gateways typically require an extra 3–5 business days to post the refund balance to your account.
4. Refund Delay Support: If 15 business days have passed after refund approval and you have not received your funds, contact our team at kiper-team@kiperaid.com for follow-up support.

8. Critical Safety Notice For Lithium Battery Returns

Special shipping rules apply to all Portable Power Stations and merchandise built with lithium-ion batteries:

• You must repack batteries using the original UN-certified shipping carton and factory protective foam to eliminate fire hazards during international transit.
• If your battery appears swollen, leaking fluid or severely cracked, DO NOT SHIP THE ITEM. Email our support team immediately for professional disposal or replacement guidance.