1. Order Processing & Handling

We prioritize the careful handling of high-performance outdoor equipment to ensure everything arrives in peak condition.

• Standard Processing: In-stock items are typically processed and dispatched within 24–48 business hours (Monday–Friday, excluding public holidays in China and destination countries) following payment verification.
• Daily Cut-Off: Orders placed after 12:00 PM (GMT+8) will be processed starting the following business day.
• Pre-orders & Custom Gear: Certain high-capacity power stations or customized gear may require an additional 3–5 business days for quality calibration and specialized packing. Please refer to the specific product page for lead times.

2. Delivery Timelines

Our delivery windows are calculated in business days from the date of dispatch. Note: These timelines do not include processing time and may be affected by customs clearance or extreme weather.

• United States (All 50 States): Guaranteed delivery within 10 business days after dispatch.
• European Union (EU): Guaranteed delivery within 7 business days after dispatch.

We partner with premium global carriers specializing in high-value electronics and outdoor hardware to ensure secure, tracked delivery of your equipment.

3. Shipping Coverage & Limitations

3.1 Eligible Destinations

We currently provide dedicated expedited shipping to all 50 US States, Washington D.C., and all European Union (EU) Member States.

3.2 Restrictions

• No PO Boxes/APO/FPO: Due to the size and battery components of our gear, we cannot ship to PO Boxes, APO/FPO/DPO addresses, or remote overseas territories.
• Carriers: We utilize a network of expedited air-freight and local last-mile specialists to ensure full end-to-end visibility.

4. Shipping Costs & Promotions

• Real-Time Rates: Shipping fees are calculated at checkout based on package weight, dimensions, and destination.
• Free Shipping: We frequently offer free expedited shipping for orders exceeding a specific price threshold. Check our homepage banner for current promotions.
• Non-Refundable: Shipping fees are non-refundable unless the return is a result of a KiperAid error.

5. Customs, Duties & Import Taxes

• Recipient Responsibility: For international shipments, the recipient is the Importer of Record. You are responsible for all import duties, VAT, and customs fees as determined by US or EU authorities.
• Compliance: We declare the full transaction value on all customs forms in accordance with international law.
• Failed Clearance: If a package is returned due to unpaid duties or failure to provide required documentation to customs, the buyer is responsible for the original shipping costs and return freight.

6 & 7 - TRACKING AND DELIVERY ACCURACY

• Tracking Information: Once dispatched, you will receive a Shipment Confirmation Email containing your tracking number (may take 12–24 hours to sync).
• Address Accuracy: Double-check your address before confirming your order. We are unable to modify the destination once the package has been dispatched.

8. Lost or Damaged Gear

• Lost Shipments: If your package shows no tracking movement for 15+ business days (EU) or 20+ business days (US), we will initiate a carrier investigation.
• Damaged Items: Please inspect your package upon arrival and record an unboxing video. Contact us within 48 hours with clear photos and video evidence.
• Missing Components: Notify us within 48 hours of delivery for a priority replacement.

9 & 10 - COMPLIANCE AND FORCE MAJEURE

All our electronics utilize advanced Lithium-ion technology and comply with IATA/IMDG safety regulations. KiperAid is not liable for delays caused by force majeure events such as natural disasters, port strikes, or customs lockdowns.

11. Contact Information

For questions regarding your shipment or to file a claim, please contact our dedicated support team:

• Email: kiper-team@kiperaid.com
• Brand: KiperAid
• Global HQ: Building 72, Tenglong Garden, Longhua Subdistrict, Shenzhen 518110, P.R.China